Returns & Exchanges
We want you to love your smile, but if you are not completely satisfied with your RiseWell purchase, we offer a 30-day money-back guarantee. Simply contact our support team within 30 days of receipt to initiate a return or exchange for any of our clean oral care products.
Initiate Your Request
Email our customer care team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring the RMA number is clearly written on the outside of the box to prevent processing delays.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing